Privacy Policy

Effective Date: 01/15/2025

A&H Air Conditioning, Heating & Plumbing ("A&H Air," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including information obtained through our texting services. By using our website (ah-air.com) and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other details provided when contacting us or signing up for our services.
  • Texting Program Data: Information related to SMS interactions, including opt-ins, opt-outs, and message frequency preferences.
  • Website Usage Data: Information collected through cookies and similar technologies to improve our website and services.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide HVAC and plumbing services.
  • To communicate via SMS, including notifications, promotions, and service updates.
  • To respond to inquiries and provide customer support.
  • To comply with legal obligations and protect against misuse of our services.

3. SMS Program Compliance

We are committed to ensuring that our SMS program complies with industry standards, including The Campaign Registry (TCR) requirements. Key details include:

  • Opt-In: Customers may opt in verbally, through our website, or by signing up for SMS notifications. Consent is required before any messages are sent.
  • Opt-Out: Customers can reply STOP to any message to unsubscribe. No further messages will be sent upon confirmation of opt-out.
  • Help: For assistance, customers can reply HELP or contact us via [phone number] or [email address].
  • Message Disclosures: Message frequency varies, and message and data rates may apply.
  • Data Sharing: Mobile opt-in data will not be shared with third parties for marketing or promotional purposes.

4. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of SMS messages by replying STOP.
  • Request support by replying HELP or contacting us at [phone number] or [email address].

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

7. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to this page with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

  • Phone: (785) 749-0600
  • Address: 1717 College St, Baldwin City, KS 66006

SMS Program Terms & Conditions

By signing up for our SMS program, you agree to the following terms:

  • Consent: By providing your phone number, you consent to receive recurring marketing and service-related text messages from A&H Air. Consent is not a condition of purchase.
  • Frequency: Message frequency varies based on customer preferences and services.
  • Fees: Standard message and data rates may apply.
  • Opt-Out: Reply STOP to unsubscribe at any time. No further messages will be sent upon confirmation.
  • Help: Reply HELP for support or contact us via (785) 749-0600, or visit ah-air.com.